Placing an order
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal.
CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?
No, we do not ship to P.O. boxes.
CAN MULTIPLE ORDERS BE COMBINED?
Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in
the cart before checking out.
I PLACED A SUCCESSFUL ORDER; WHY HAVE I NOT RECEIVED A CONFIRMATION EMAIL?
If you placed a successful order, you should receive a confirmation email with an order number. If you have not received an email after one hour, please contact us to confirm the status of the order.
I JUST PLACED AN ORDER; CAN I CANCEL IT?
Unfortunately, we are unable to cancel any order once they are placed.
CAN I EDIT OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, after an order is placed we are unable to make any edits.
WHICH COURIER PROVIDERS DO YOU USE?
All orders are shipped via UPS.
DO YOU SHIP INTERNATIONALLY?
Yes, Pet Object ships internationally.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Standard domestic shipments generally take 4-5 business days to arrive. International shipments typically take 5-7 business days to arrive. Please note, time may vary due to weather, customs, or any unforeseen variables.
I AM PLACING AN INTERNATIONAL ORDER. DOES THE SHIPPING COST INCLUDE CUSTOMS, DUTIES, AND/OR TAXES?
Customs, duties and taxes will be included in the shipping cost.
We ship all international orders delivery duties paid (DDP)
I'VE USED THE INCORRECT SHIPPING ADDRESS; HOW DO I CHANGE IT?
Unfortunately, after an order is placed we are unable to make any edits to shipping addresses.
RETURNS & EXCHANGES
HOW DO I EXCHANGE OR RETURN AN ITEM?
We are happy to exchange or return any products within 30 days of purchase provided they are unused and in the original packaging. To exchange or return an item, please follow the instructions located on our Returns page. Items purchased during seasonal sales cannot be returned or exchanged.
WILL I HAVE TO PAY FOR RETURN SHIPPING?
We will refund the purchase price of your item minus a $10 return shipping fee for all domestic orders. International customers are responsible for return shipping.
WHEN WILL I RECEIVE MY REFUND OR CREDIT?
Once returned items are received, refund or credit is issued within 3-5 business days.
CAN I RETURN OR EXCHANGE AN ITEM I PURCHASED AT ANOTHER RETAILER?
We cannot accept items purchased at other retailers, as these items are subject to the retailers’ own return and exchange policies. We recommend reaching out to your retailer directly to discuss returning or exchanging your item.
I HAVE RECEIVED A DEFECTIVE PRODUCT. WHAT SHOULD I DO?
Please contact firstname.lastname@example.org as soon as possible so we can help resolve the issue.
WILL SOLD OUT ITEMS BE RESTOCKED?
Due to lengthy production timelines, stock replenishments typically take place quarterly. Please reach out to email@example.com and look for inventory-related posts on our social feeds.
WHERE ELSE CAN I FIND YOUR PRODUCT?
At this time all Pet Object products are sold exclusively on our website and at select retailers.